運送政策

1. 訂單確認及付款 Order Confirmation and Payment

1.1) 請仔細核對訂單資料，包括電話、地址、日期、時間及菜式，確保資料完全正確後，方可進行付款。
Carefully review and confirm order details (phone, address, date, time, and menu items) to ensure accuracy, and only then proceed to payment.

1.2) 建議提供後備電話，以方便聯絡。（如需司機等候，將收取額外費用）
We recommend providing a backup phone for easy contact. (If driver waiting is required, additional fees will apply.)

1.3) 訂單須全額預付，取貨時無需額外付款。
The order must be fully prepaid; no additional payment is required at pickup.

1.4) 一經簽訂金或確認訂單，即不可取消或退款。
Once the deposit is paid or the order is confirmed, it cannot be cancelled or refunded.

2. 送貨安排 Delivery Arrangements

2.1) 提取Canapés時，請輕拿輕放，避免傾斜。一手一袋，不建議使用手推車。
When picking up Canapés, please handle gently and avoid tilting. Hold one bag per hand; trolleys are not recommended.

2.2) 為確保食物新鮮，我們力求準時送達，但交通因素可能造成延誤，請見諒。
We strive for on-time delivery to keep food fresh, but traffic may cause delays; please bear with us.

2.3) 送貨前15分鐘，請留意電話聯絡，安排人手取貨。
Please keep an eye on your phone 15 minutes before delivery and arrange staff for pickup.

2.4) 司機等候超過5分鐘或進入收費停車場，將收取額外費用。
Additional fees will apply if the driver waits over 5 minutes or enters a paid parking area.

2.5) 如等候15分鐘未能聯絡客人，可能需重新安排送貨。
If we cannot contact you after a 15 minutes wait, the delivery may need to be rescheduled.

2.6) 指定時段前後送貨，請提前與我們商討。
For deliveries just before or after the specified time slot, please discuss in advance.

2.7) 路邊取貨：以地址最近可停車位置為準。
Curbside pickup: At the nearest parking spot to the address.

2.8) 送上樓：另加HK$200及停車場費用。梯級或搬運需另行報價，並提前通知。
Upstairs delivery: +HK$200 plus parking fees. Stairs or heavy handling will be quoted separately; please notify in advance.

2.9) 3日內任何更改（12月份為7日內），由於影響安排工作程序，或需收取行政費用。
Any changes within 3 days (7 days in December) may incur administrative fees due to impacts on our scheduling process.

3. 惡劣天氣安排 Severe Weather Arrangements

如活動當日或前一日懸掛黑色暴雨警告信號或八號或以上颱風信號，本公司將提前聯絡顧客，並盡量配合顧客調整活動時間。活動可改期至原定日期後3個月內。

If a Black Rainstorm Warning Signal or Typhoon Signal No. 8 or higher is hoisted on the day of or the day before the event, the company will contact the customer in advance and make every effort to reschedule the event. The event may be postponed to a date within 3 months from the original date.